This is a highly influential leadership opportunity sitting at the intersection of customer remediation, data, governance and regulatory compliance. As Senior Manager – Remediation Analytics & Governance, you will lead the Data Analytics team supporting the Customer Remediation, Product Governance and Quality function, delivering enterprise reporting, dashboards, customer insights, trend analysis and early warning risk indicators.

You will strengthen BOQ Group’s Customer Remediation Policy, Standard and supporting governance framework, working closely with leaders across Risk, Compliance, Regulatory Affairs, Customer Relations, Legal and the broader business.

About you: you bring strong knowledge of banking, financial services, customer remediation, conduct risk, compliance, governance or regulatory programs, understand ASIC RG277 and RG274, the Three Lines of Defence model and enterprise risk governance, and are equally comfortable working with data and people.