As our highly valued Fraud and Scam Analyst based in Brisbane, your role will help protect our customers and the Bank by detecting, investigating and responding to fraud and scam activity, helping minimise financial loss and deliver timely customer outcomes.

You’ll make an impact by:
– Investigating transactions and system-generated alerts to identify potential fraud and scam activity
– Managing fraud and scam cases from initial review through to resolution
– Investigating a range of financial crime matters, including scams, transaction fraud, card fraud and application fraud
– Communicating with customers through inbound and outbound calls

To succeed in this role, you will have:
– Strong analytical and problem-solving skills with excellent attention to detail
– Experience managing customer enquiries via inbound and outbound calls
– Strong written and verbal communication skills
– Experience in financial services, fraud, scams or financial crime investigations highly regarded