What’s the role?

The Service Engineer – Cloud Networks is responsible for providing expert services in relation to planning, building, managing, operating, and supporting high performance network infrastructure development, design, and operations for the Westpac Group.

Your key responsibilities may include:

• Design, implementation and development of public cloud network, security infrastructure and associated infrastructure-as-code
• Consultation for new cloud infrastructure patterns and standards
• Providing Technical Level 3 support (and on-call support) for cloud network environments
• Providing input into the development of technology strategies, standards, and governance procedures
• Providing input into the planning of future infrastructure requirements and capacity planning
• Providing specialised Third-level support and technical expertise to assist and manage issue resolution
• Engaging with relevant stakeholders to evaluate infrastructure requirements

What do I need?

• Strong experience managing and supporting public cloud infrastructure across AWS, Azure and/or GCP environments
• Solid understanding of cloud networking concepts including virtual networks, routing, IP addressing, load balancing, security controls and connectivity services
• Hands-on experience with infrastructure automation and provisioning tools such as Terraform, Python and Ansible
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex network and infrastructure issues
• Understanding of ITIL service management practices, including incident, change and problem management
• Relevant cloud and/or networking certifications (AWS, Azure, CCNA, CCNP or similar) and on-call operational support experience highly regarded